The film follows Georgia as she tries to balance her work as a manager at the Hotel Fontaine with her personal life during the busy holiday season in New York City. While dealing with demanding guests and ensuring the hotel runs smoothly, she finds herself caught between two romantic interests: the hotel chef, Luke, who is charming and easy-going, and a refined ex-prince who is staying at the hotel.
As Georgia tries to make sense of her feelings, she is also faced with the challenge of keeping the hotel's staff and guests happy throughout the hectic holiday season. She forms close relationships with the hotel's bartender, front desk clerk, and housekeeping staff, all of whom are dealing with their own personal issues.
As Christmas draws closer, Georgia is forced to make a decision about her love life while also ensuring that the hotel's guests have a memorable and enjoyable holiday experience. The movie is a heartwarming tale of love, family, and the magic of Christmas in the big city.