Lisa Lenz grew up in her father's bed and breakfast and has now moved back to her hometown. She wants to help her father save the business by getting a five-star review from a reputed travel critic named Ben Webster, who is planning to visit the town incognito. Lisa enlists the help of her siblings and grandparents to give the best hospitality possible to attract Ben's attention.
As the holidays approach, Lisa's family goes all out with decorations, festive activities, and delicious meals. In the meantime, Lisa meets a charming man named Jake, who she is immediately drawn to. They spend time together, and Lisa finds herself starting to fall for him. However, she soon realizes that he is none other than Ben Webster, the travel critic whose review could make or break her father's business.
Lisa faces a dilemma as she is torn between her feelings for Jake and her responsibility towards her family's business. She decides to keep her feelings for Jake a secret and continue with their plan to impress the critic. However, things take a turn for the worse when a snowstorm hits, causing chaos and confusion in the town. Lisa and her family must navigate their way through the storm to ensure that everything goes smoothly for their guests.
As Lisa spends more time with Jake, she realizes that he is not just a critic but also a kind-hearted person who cares deeply about the town and its people. She begins to see a different side of him and starts to fall for him even more. However, she still struggles with the dilemma of whether to reveal her identity to Jake or not.
In the end, Lisa decides to be true to herself and confesses her feelings to Jake. To her surprise, Jake reciprocates and reveals that he also has been falling for her. He writes a glowing review of the bed and breakfast, saving Lisa's family's business. As the snowstorm clears, Lisa and Jake decide to give their relationship a chance, and they share a kiss under the starry sky, making it a perfect five-star Christmas for everyone.